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INSIGHT 10

WHAT HAPPENS WHEN AI BECOMES ORDINARY?

Today’s technological advantage may become tomorrow’s basic capability.

ACCESS IS NOT THE SAME AS ADVANTAGE

AI is currently attracting extraordinary levels of attention and investment. Companies are experimenting, implementing and searching for advantage.

But technologies with broad economic value tend not to remain exclusive forever. Capabilities spread. Tools improve. Costs fall. Knowledge increases.

And eventually, something that once differentiated a company becomes something customers simply expect it to have.

If competing companies can access similar AI models, platforms and automation capabilities, technology itself may become progressively less differentiating.

The strategic question then changes. It is no longer simply: Who has AI? It becomes: Who uses new capabilities to create economic value that others do not?

Those are very different questions.

THE TECHNOLOGY MAY CONVERGE. BUSINESSES WILL NOT.

Companies do not start from identical positions. They have different customers, economics, processes, data, capabilities, cultures and commercial opportunities.

The same technology introduced into two businesses can therefore produce very different outcomes.

That suggests the future competitive discussion around AI may ultimately become less about AI itself. And more about the business surrounding it.

AFTER THE AI ADVANTAGE

There will undoubtedly be further technological breakthroughs.

But if AI capabilities become increasingly accessible, management teams may face a more fundamental question: When everyone has access to powerful technology, what will make your company more valuable than the company next door?

The answer may have surprisingly little to do with the technology itself.

TAKE THE NEXT STEP

As AI becomes more capable and more accessible, competitive advantage may depend increasingly on something technology alone cannot provide: knowing where your particular business can create distinctive economic value.

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